Even though I made the booking with Hotels.com (and paid) over three months before my stay, the hotel had no record of me when I arrived. After a long day, this was irritating and unnecessary. After about half an hour, the management agreed to provide a room against a credit card imprint, and from then on, the stay was pretty good. By the time I left, an e-mail had been sent to me home PC confirming that the booking was found and that no additional extra would be taken. This aspect needs to be tidied up.
The location is a busy conference centre on an extensive site, so golf carts take guests to and from reception.When I was leaving, I called for a cart but seven calls and two and a half hours later, I walked ten minutes to reception to check out, with no cart in evidence. I had agreed that in the circumstances, this "late" check-out was not a problem. Luckily, I was in no hurry to hit the road, so no harm done, but if I had been leaving for the airport, I would have been stressed!
Needs a little polishing, but I would certainly stay there again.