We have stayed at Crowne Plaza on a number of times while visiting family and have been very happy. However, it is now looking tired and the service is not so good. Lots of niggles: Room extremely cold on check in, had to put the heating on then go to the bar while warmed up; no shower gel in shower which never got filled despite reporting it twice, the washbasin is blocked, window dirty obstructing view in restaurant, long wait to get served at bar, decor tatty in places. However, clean, comfortable and an excellent breakfast