Upon arrival, there was a problem with the computer system used by the hotel. While this was a non-issue, the staff decided to help a different guest who arrived in the lobby about 10-15 minutes into my wait time. This doubled the time I had already waited and was very unfortunate to see the staff allow this guest to cut ahead of me. When I got to my room, there were hairs in the shower, on my bath towels, and on the bedcover. The room was otherwise comfortable, just wish it was more thoroughly cleaned.