To say it was disappointing would be an understatement. The room amenities were ok, except for the chromecast wifi connection which needed to be confirmed after every sound track change. Staff clearly need better training. English comprehension studies would also be helpful. The night before our planned departure we arranged a late 2pm check out for a modest fee. Despite hanging the do not disturb sign on the door, three different cleaners at three different times opened the door, seconds after knocking well before the confirmed 2pm check out time. The hotels internal communication system clearly needs to be updated. Nonetheless, we were celebrating our anniversary and given three flight delays, we thought it would to nice to extend our stay to 6pm for which we agreed to pay for a full nights stay. To confirm the booking, outdated technology required me to physically attend the reception desk to show them the same credit card i presented two nights earlier. Keen to finish our stay with a little romance I ordered a bottle of champagne which cost 2.5x retail price and took three phone calls, a request to speak to the on duty manager Laura, who failed to return the call and an unacceptable one hour wait. The hotel appears to be run by amateurs with the knowledge and care one would expect in a Fawlty Towers episode. We will definitely not return.