Best Western Plus West Akron Inn & Suites

Filthy hotel, way overpriced.

This hotel was rated high but was absolutely terrible. Extremely dirty, and the service desk personnel acted like they didn't want to waste their time with you. This place cost more than the Hampton and many other hotels. Do not stay here. If they would charge $50 that is one thing but they charged $150 - you expect more at that price.

Gregory, Viaje de 1 noche, jun. 5, 2021

Comentario auténtico de un huésped de Hoteles.com

Don't stay here!

I booked 3 room on hotels.com for a one night stay. The lady at the front desk was exceptional rude and made it difficult to check in. She gave me 2 out of the 3 rooms. I had to call hotels.com to get the third room which I had to wait an hour on hold to even get a representative on the phone. Now the 1st room was super small and the refrigerator didn't work. The second room also had a refrigerator that didn't work and some type of electric problem that made the lights flicker everytime you closed a door. The third room was bad. The phone didn't work, the remote was broke and the toilet didn't flush. We called to have someone come fix the toilet and they didn't have any maintenance staff. They didn't offer us a new room but I requested one. We get all of our belongings moved to the new room. There's no refrigerator, the air or the water didn't work so we decided to stay in the room with no toilet. They said they didn't have any other rooms and when we told the lady at the front desk all our problems she laughed. They're swimming arrangement was also a complication. They only allow 8 people in the pool area at a time. It was 10 kids in our group and they would not allow them to all swim together. Everytime you went to the pool you had to fill out a waiver. The hallways smelled the weed the entire time. There was also a $150 cash deposit per room which I was not notified about check in. I would not recommend this hotel to no one.

Krystal, Viaje familiar de 1 noche, may. 1, 2021

Comentario auténtico de un huésped de Hoteles.com

The rooms were average, not kept up well. Terrible water pressure in the shower. Any time we left our room, it smelled like weed everywhere in the building.

Viaje familiar de 3 noches, abr. 15, 2021

Comentario auténtico de un huésped de Expedia

Budget friendly Room not properly clean.

Excellent front desk staff. Room furniture and design was satisfactory. However, the room was not properly cleaned. Toilet bowel and seat was disgusting. Leather furniture (tan) was dirty. Microwave handle was sticky, yuck! So glad I arrived with Clorox wipes and Lysol! The breakfast was grab n go ( due to COVID). Room deposit was $50 credit card, not $150 cash that was noted on the website.

Kimberly, Viaje de 2 noches, mar. 27, 2021

Comentario auténtico de un huésped de Hoteles.com

The jucuzzi setting was beautiful. The penthouse has a nice view at night across the city. What is not posted on the site well enough is the $150 cash deposit. It has to be paid upfront and may only be refunded after checking the room first. And if you don’t have cash, they have a nice $3 charge to use their atm. Since they already charged my card the non-refundable hotel room the day I reserved it, I felt compelled to pay the deposit so I wouldn’t be out my hotel fare. I will say the cleanliness of the room brought down the value to 120.00 per night versus the 175 that I paid. It literally looked like they barely cleaned at all. Probably won’t stay there again!!

Viaje de amigos de 1 noche, mar. 21, 2021

Comentario auténtico de un huésped de Expedia

We have stayed here couple time before. But this time they said we had to pay cash since we live less than 60mile from the hotel. Makes no since luckily we had some cash. And cash deposit. Would think credit card would be better in case they find damages later they can charge the card. Was very unpleased as no one told us this before or no signs at the desk

amy, Viaje de 1 noche, mar. 20, 2021

Comentario auténtico de un huésped de Hoteles.com

they were not very forthcoming with information. when i checked in they only accepted cash payment for room and $150 deposit. That info was not given when I made the reservation so I had to go to an atm. The limited access to the pool was not explained when making the reservation eventhough I specifically asked about the pool when I called. Was only told that the pool was open. I stayed for 2 nights and my room was not attended to or restocked (towels, soap, TOILET PAPER) in between. I reserved a jacuzzi room expecting a jacuzzi for 2. It was very disappointing to walk in to find a regular size bathtub with jets. My 6ft husband couldnt even fit in it.

Viaje de 2 noches, mar. 19, 2021

Comentario auténtico de un huésped de Travelocity

I would not recommend this Best Western and urge you to stay elsewhere. I stay in hotels fairly regularly. I always book my rooms to pay when we arrive. It's not unusual for me to have last minute changes of schedule so it is easier that way. When I arrived on Friday I was informed that my room had to be paid in cash. I couldn't use the card I used to reserve the room. They refused to accept both Visa and Mastercard. In addition to paying cash up front for my room they required a $150 cash deposit. I don't ever carry large amounts of cash. They have an atm in the lobby with a $6 fee for every $200 withdrawn. When I asked them to explain this policy they claimed it was because I was "local". I live an hour away from the property in a different county. My daughter had a early event to attend Saturday morning so we were staying closer to the venue for convenience. I wouldn't call an hour away local and even if it were how does a cash only policy make sense?! I expect some changes due to social distancing like the elimination of hot breakfast. I was given a hostess cake and mandarin orange as a substitute. The elevator was filthy. The floor was wet and there was trash all over. The entire building smelled like cigarettes and weed despite being a no smoking building. There were limitations on how many people could be in the pool area but they didn't offer a waiting list or reserved time. There were no toiletries, even hand soap, in my room. Front desk didn't care if we were happy.

Viaje familiar de 2 noches, mar. 19, 2021

Comentario auténtico de un huésped de Travelocity

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Viaje en pareja de 1 noche, mar. 13, 2021

Comentario auténtico de un huésped de Travelocity

First, when I arrived at the hotel I was informed I had to put down a CASH deposit. Even thought I paid in full for the room. I didnt have any cash on my and was informed of an ATM. So I had to pay the $3 dollar charge to just get cash deposit for a room that was already paid for. Second, the room and hotel is in HORRIBLE condition! We booked a room with a Jacuzzi. The room, hallway, and front desk had a very musty smell, almost smelled like mold. Once in room, the floor was so sticky your feet almost stick to the tile. Next, the bed had stains on the sheets. There was ceiling tiles that looked like they were going to fall. Hair was in the Jacuzzi. As we are checking the room my daughter is starting to cough non stop. Tried to go in hallway and still the same thing. At this point, had ENOUGH. we went front desk and informed them of the problems. Offered a different room but with my child still coughing I said no thank you. I got my $50 cash back and was told work through expedia for my refund. Now expedia is saying hotel WONT refund the money. STAY AWAY STAY FAR AWAY from this dump! For $140 I would expect the room to be in better condition than a Motel 6. With covid, I was surely not staying in this room if they cant even clean hair out of a jacuzzi what makes you think they disinfect the rooms! We went to a Marriot few miles away. VERY nice stay there! Didnt have to worry about bugs, smells, or my shoes sticking to the tile.

Viaje familiar de 1 noche, mar. 12, 2021

Comentario auténtico de un huésped de Expedia