The location was great since we needed to clbe close to the hospital. The staff was amazing with the issues we had, though not part of our reservation but a relative staying at the same hotel didn't have towels from the time they checked in till the next day so we gave her our spare towels as well as pillows, it was no bother to us but this should have been something the staff should have handled properly before they checked into the room. In addition, I found that our room had no power going to the phone, as in a power cord, so it was basically for show, also the light in the room was motion sensored and was taped with red tape to prevent it from staying on and it was no help the the tape kept sliding off so the lights would randomly turn on which was very inconvenient. The website stated housekeeping was done everyday but that was not the case. The building was stunning and modern but lacked the simplest details such as stocking up the towels, having a working phone, lights and thermostat that works.