When checking in, the guy behind the counter was not very welcoming. When entering the room, half of the lights didn't work. The ice trays in the fridge had some kind of melted substance in them. In the morning some woman who I'm assuming worked there tried to enter our room without knocking, she had a key (NOT housekeeping). Thankfully we had the security lock in place. When I went to the door she was telling me in horrible English "check out is at 11." (It was 10:30a, we were still gathering up our things). I said "ok, I know". Then she told me to go to the desk to check out. Again I told her, "I know". We decided to hurry up and get out of there. On the way out, we rode the elevator down, my companion went to the right to exit and move the car to the front entrance, I went straight towards the counter. The woman behind the desk was yelling at my companion "what's your room number? Hey! What's your room number?" I stepped into view and said the number. She stopped, looked like I had surprised her. I said "and we are checking out" (11a on the dot). She just said okay and took the card keys. All of the staff were rude, it wasn't clean, and being right on bay area where all of the restaurants and shopping is, I expected better. It was definitely not worth the stay and I won't be returning.