I booked this hotel for three nights, $1500 on behalf of my girlfriend who was flying in from Barcelona at 4am. When she missed her flight and wasn’t able to reach me (as I was sleeping), she tried contacting the hotel to let them know. The next day I contacted them via email to see what their policy would be as I only needed one nights stay vs three but stated they were completely non-refundable. As I still required the room (I was checking-out of another place and needed a room on that third nights stay) and was being charged the full $1500, I let the hotel know I still required the room for one night. However the hotel refused saying my booking was deemed a “no-show” and to take this up with hotel.com. When I contacted hotels.com, all they did was contact the hotel to see if they would refund me partially or provide me with a room for the one night. The Hotel denied the hotel.com agent’s request so the agent recommended I give them a call directly for the one night’s stay, so that’s what I did... I spoke with the front desk agent and then the hotel manager. The treatment I received was appalling and completely unacceptable. The hotel manager screamed the entire duration while calling me a liar but wouldn’t let me speak or explain anything on my end. It was so bad that my friend started recording the conversation out of disbelief. As someone with a background in HR and hospitality, I highly recommend the owners invest in corporate ethics and customer service training.