Enjoy your visit to Vientiane with a stay at SureStay Hotel by Best Western Vientiane. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge.
Languages
English, French, Lao, Spanish, Thai, Vietnamese
At a glance
Hotel size
68 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Onsite parking limited
Other information
Designated smoking areas
Property amenities
Food and drink
Free continental breakfast each morning 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
24-hour business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2019
Safe-deposit box at front desk
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Room amenities
Be entertained
32-inch Smart TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Bathrobes and slippers
Freshen up
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Fees & policies
Refundable deposits
A damage deposit of LAK 300000 will be collected before check-in
Children & extra beds
Rollaway beds are available for LAK 225000.0 per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane
Frequently asked questions
Are pets allowed at SureStay Hotel by Best Western Vientiane?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at SureStay Hotel by Best Western Vientiane?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at SureStay Hotel by Best Western Vientiane?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at SureStay Hotel by Best Western Vientiane?
No, this hotel doesn't have a casino, but ST Vegas Entertainment International Club (21-min drive) is nearby.
Are there restaurants at or near SureStay Hotel by Best Western Vientiane?
Yes, there's an onsite restaurant.
What's the area around SureStay Hotel by Best Western Vientiane like?
SureStay Hotel by Best Western Vientiane is a short 6-minute walk from Mekong Riverside Park and 8 minutes' walk from Ban Anou Night Market.
SureStay Hotel by Best Western Vientiane Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.4/10
Staff & service
6.8/10
Amenities
8.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very Good
Oct 2, 2024
Oulaivanh
Oulaivanh, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Aug 13, 2024
Jackie
Jackie, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jun 11, 2024
Stingy
It served its purpose and the heart of Vientiane.
Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick.
They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar.
These are all minor issues. The room was fabulous.
Verified traveler
4-night trip
Verified Hoteles.com guest review
8/10 Very Good
Jun 4, 2024
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Didier
Didier, 1-night romance trip
Verified Expedia guest review
6/10 Good
Mar 27, 2024
The hotel needs upgrading. The room service food was terrible.
Donna
Donna, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 22, 2024
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
genevieve
genevieve, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Dec 8, 2023
Lathmixay
Verified Expedia guest review
6/10 Good
Nov 12, 2023
Henry
Henry, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jun 17, 2023
Jack
Jack, 4-night family trip
Verified Hoteles.com guest review
8/10 Very Good
Nov 14, 2022
Great service,great location and very clean.
Joy
Joy, 2-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 13, 2022
Great hotel, location is great. Great staffs and very clean.
Joy
Joy, 2-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Mar 9, 2020
HENG
HENG, 4-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Feb 24, 2020
Verified traveler
3-night business trip
Verified Hoteles.com guest review
8/10 Very Good
Feb 9, 2020
No bad , still ok
Ok
Why the guest must pay for slippers of lost ? 10 USD per slipper ? Ridiculous!!!
Taher
Taher, 2-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Feb 1, 2020
Clean and brand new
Newest hotel in Vientiane. Staff extremely friendly. Rooms very clean and close to many restaurants and bars
Patrick H
Patrick H, 4-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 10, 2020
Verified traveler
2-night family trip
Verified Hoteles.com guest review
6/10 Good
Sep 19, 2024
HEUNG SOE
HEUNG SOE, 1-night trip
Verified Hoteles.com guest review
2/10 Poor
Sep 15, 2024
MINGI
MINGI, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 11, 2024
JUNICHI
JUNICHI, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 10, 2023
SANG MIN
SANG MIN, 3-night trip
Verified Hoteles.com guest review
8/10 Very Good
Dec 7, 2023
Peter
Peter, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 12, 2023
shinya
shinya, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 8, 2023
SEOKJOO
SEOKJOO, 2-night trip
Verified Hoteles.com guest review
8/10 Very Good
Nov 25, 2022
NOBUYUKI
NOBUYUKI, 3-night business trip
Verified Hoteles.com guest review
8/10 Very Good
Feb 8, 2022
Check-in took quite a while since the booking via hotels.com were not registered in the hotel system. Room was clean and ok. Hotel staff were super friendly. Overall it is a nice hotel to stay.