Breakfast was good, and Victor was excellent, a good choice of food and efficient service. Our room was in the Lodge, the room was very nice, large, and comfortable. However, the bathroom was cold, take a pair of slippers, if going in Nov/Dec otherwise you will get cold feet, Shower was very good. Unfortunately, we never got house keeping at all, After spending 5 hours walking round York, you just want to get back to your room and chill. But i had to go to reception everyday for Coffee and milk, because housekeeper had not been to our room. I had to ask for a fresh towel and a toilet roll. There was no conditioner in the dispenser, My room and toilet was not cleaned or freshened at all during our stay. It would have been easier, cheaper and better organised to have gone self catering. It may only seem a small matter, but to me, it is a very important part of stay in an hotel. Although location was appropriate for my needs. i was so disappointed with the treatment, it really spoilt my stay.