I spoke with Ashley, a manager in training, and told her how disappointed I was with our experience. She told me she was going to forward my issues (which were all communicated via text to Nabeel, Khaoula, and Chris throughout or stay) to the appropriate team member. As of this writing, I have heard from no one. To summarize our issues, the television in the bedroom did not work upon arrival, a number of our bathroom towels were dirty (makeup on the towel), the sofa bed mattress was worn out and thus made for a very uncomfortable two nights of sleep, and the HVAC system was not working properly. A very professional and kind engineer came to try and fix the HVAC Friday night, and to his credit, it worked better for about an hour or so. By the time it was lights out, it was not working properly again.
I have stayed in Hilton properties many, many times. This was my worst experience. I told Ashley I was expecting Hilton to give me at least two nights credits because of my experience.