Completely rude front desk. I work for a disaster/emergency company. My husband is a police officer. We were both on call for very inclement weather. I booked the room for both of us. My husband checked in around 930. Happened to have one of my companies shirts on desk attendant said: oh, no are there a bunch of y’all coming again? That was the worst night of my life, comments about there were so many of us, shutting down the bar, etc (we had a convention there and booked SEVERAL rooms there a month or so before)... he told her no, they were working late for the weather. She told him “oh thank goodness”. I checked in To a different attendant around 5 am after a nearly 18 hour shift with the weather. I asked for a late check out and she said no problem, don’t worry about the charge, planned on checking out at 2pm. At 140 I called the front desk and asked for maybe 20 more mins she said no problem. At 225, I went to check out and the attendant said well, now I have to charge you $30 more bc you stayed late.
Seriously. And they were NOT busy. You’re literally in the parking lot next to my company. Don’t worry. We won’t have 100+ people stay with you anymore.