Hilton Garden Inn Ottawa Downtown

Due to the pandemic, strict restrictions were in place. I was impressed with the seriousness the hotel staff were taking those restrictions. Room hallways and lobby very clean. Will come again.

Really quite room. Good place great location

Clean unfortunately Covid-19 everything was closed

We like this place a lot Justin H is great good food we will be back.

Hotel was renovated and looks great. Lows However It was a cheap renovation. they removed fan from bathroom, no hanger for towels anywhere, room is very small and lots of space wasted in closet and washroom. With COVID they ate not cleaning any rooms during our stay. Highs Very good food on room service. Gym was clean with fair equipments. Pool was warm enough and very clean too.

Room is fine, hotel is good, nice location, I would skip the extra 10$ for breakfast next time as it was not very good. Keep the 10$ and go to a restaurant.

The people at front desk are very professional Room was clean

I wasn't very impressed with the service, especially the front desk. I paid for parking for two nights but did not receive a pass. The next day before leaving, I asked if I use my hotel card to get in and out and they quickly dismissed me and said yes. When I tried exiting the lot, I couldn't. The parking attendants wouldn't let me leave so I had to reverse out of the lane and go back to the hotel to get the pass. Luckily there was only one other car behind me at the time. Front desk also paid more attention to food delivery drivers versus people waiting in the queue. The room was clean and had a decent view of the river. Unfortunately the alarm clock needed to be replaced as the display was broken. We were on the 7th floor and could hear another couple who were stuck in the elevator. We decided not to take a chance and took the stairs. Too bad they don't give free water bottles in the room like most places. I'm glad I didn't pay regular price for my stay (covid discounts), otherwise I would have been even more disappointed. Location of the hotel is good (under 10 min to parliament.)

We stayed for 2 nights and loved it. Room was clean and the hotel is in a great location.

The receptionist is nice and efficient. But i want to complain about the sound proofing. I was being disturbed throughout the whole nkgbt and couldn't fall asleep. Moreover, my package has included breakfast, i was told the breakfast was over when i got to the dining area at around 9：45am. Actually they have no dine-in service now since covid-19, they offer breakfast box to clients instead. They should be able to offer breakfast before 10am. Overall i had unhappy experience with this hotel and i will not choose it again.