The service was worse than awful. Before making the reservation, I read plenty of comments complaining about the service. I thought, "Perhaps these bad reviews are the result of isolated situations," but unfortunately, the service leaves much to be desired. The entire personnel, not just one or two people, had this very bad attitude, long face, and total unwillingness. They even neither said hello nor goodbye, the essentials.
This will be my first and last stay at this hotel. And by the way, dear hotel staff: don't bother writing back with apologies, etc. when it's clear you don't care about your guests and providing acceptable (not even fair) service standards.