Customer service was seriously lacking. From the room not being ready an hour and a half AFTER check in time, to no apologies or smiles from front desk staff, to long waits for breakfast from the kitchen, this was not up to par for this type of hotel/pricing. The room was beautiful but functionally poor. Lighting was so dim in the bedroom, bathroom door wouldn’t shut unless you threw your whole weight against it, tub was chipped, no bottle opener for water bottles sold as part of the mini bar, sliding door unlocked when we got to our room. No lotion as part of toiletries offered, and the AC shook and was so noisy. Very disappointed in what looked like a high level hotel (based on the prices and photos).