I have been becoming very disappointed in what has happened to a once pleasant and welcoming place to stay.
I was disappointed in the check in process last September when I was there, but this time it was even worse.
I had responded to an offer through the hotel to upgrade the room, which I took as even though it was a business trip my husband was accompanying me. On check in I asked if that offer had been applied and was told it was. Upon getting to the room assigned, it was a 4th floor attic room with small low windows. It was dark and sparsely furnished.
On my previous visit I had asked that I NOT be given a 4th floor room. This made me very angry, and when I spoke to the front desk, I informed them , that not only did they offer me an upgrade they showed me the room type I would be given which was on the 2nd floor.
The person on the desk immediately changed the room, not acknowledging anything I said, which tells me if I were a stupid traveller, she would have pawned off. A bad room for more money.
I have stayed in the Sussex for more than 10 years. to return and have no ne look at preferences or concerns from a Pryor trip, just tells me management doesn't care about the guests.
Through the earlier years there was staff to greet and help with bags, this is gone. There used to be a manager present during the day.
Now it is simply a bunch of girls that look like they are still in training.
To finish, you have lost a long time customer.