First, the pros: The staff were very helpful and gracious, particularly in the breakfast area. The room we were eventually placed in was clean and the bed was comfortable. Breakfast in the morning offers a wonderful selection of fresh fruits, vegetables, baked goods, pastries, eggs, and meats. Another positive is the location. It is very close to Bryggen, restaurants and shopping.
Now on to the negatives. The first room we were given had an absolutely awful smell coming from under the tub. It was so bad we could not stay and had to request a different room. Once in our second room we noted that the furniture is very old. And I don’t mean old style, rather 70’s laminate particle board furniture, complete with nicks, scratches, and dents. There was no air conditioning in any of the rooms and thanks to a beautiful stretch of weather (Thank you, Norway!) our room got too warm for our liking, with only one opening window and a small fan to cool it off. In order for the fan to run we would have had to leave the master lights on all night. The carpet throughout the hotel is older and stained in several places. Trash cans are lacking in the lobby area and outside the hotel, so consequentially there was garbage stashed in various places. Although the lobby is nicely updated, the rooms are run down and missing a lot of TLC. One final note is that both of the restaurants advertised in the hotel are permanently closed so there is no food service other than the breakfast buffet.