The staff was outstanding: professional, welcoming, and helpful when we questioned our placement in a room that was less than acceptable. Tub in need of repair,,open drain and no shower curtain! This room was located on the 2nd floor while the rest of our family were placed on 3rd floor. Their rooms clean, appeared freshly painted, very clean. Room on 2nd floor dingy and ill-prepared for guests. Th manager on duty acknowledged our concern and moved us to a third-floor room.