I was with a shorter friend with some health issues, including a recent pacemaker implant. Without the use of an arm affected by the implant surgery, she was unable to get into the bed. What was initially offered was that they could cancel our reservation. That was a hard no since we already canceled one of the nights of our two-night reservation and it ended up costing over $30 more for the one night. I didn't want to search for a different hotel on what was Family Weekend at UW LaCrosse. Instead I was given a filthy plastic step stool from the kitchen. There was what seemed to be pet hair on the disgusting chair in the room, #222, although we were told pets were only allowed on the first floor. There were no directions for the TV. The carpet at the entrance, which we both tripped over, looked gross, as did the carpet in the elevator. We were both very disappointed and, honestly, couldn't wait to leave.