The hotel is in a great location, steps from the beach. However, I got the excuse of the rooms not being clean because they’re waiting to renovate them... really?
I wasn’t paying for an updated room - I just wanted a good location and a clean room. Instead, I found candies and face masks under the sofa-bed, ceiling fans extremely dirty, sand all over the room floor, and stained sheets. Also, the sofa bed is as thick as a bread slice - impossible for anyone over 60lbs to sleep on.
The only positive at the hotel was the location and up to some point the pool area.
Please give your staff the right tools and training to have happier guests!!!