6/10 Bueno
8 de octubre de 2024
Just say NO to Kasa properties!
Short story: I would stay at this location again but I will NEVER use Kasa again, regardless of what property they manage.
Longer story: I received a text the day of check in with all the info. The address, lock codes, wifi, etc. Good to go, right? Well, not when they give you the wrong address. The four of us walked around the entire complex and the unit number did NOT exist. We spoke to several residents to confirm. So I text Kasa, as their convenient text said "We are available 24/7, just send us a text!". No response. My friends were all suggesting we give up, report the whole thing as a scam with my CC company and stay at the hotel we passed up the street. I decide one last ditch effort and log in to the Kasa account I had to set up to pre register and a different address then the one they texted me is listed?! Over 1/2 mile away. So we load up, go over there and it is in fact, the correct apartment.
The upside? It was clean, well stocked and the beds were comfortable. The other cons? The unit smelt like weed and didn't have a deadlock. The only lock on the entire door was the one someone with the key code could have opened. One of the women I was with didn't sleep at all thinking we would all be murdered.
The second day, I received an automatic text from Kasa asking how our stay was and I mentioned the wrong address and smell of weed. They credited $20 for the smell and told me they give "ballpark" addresses. What in the world?! Not impressed.
Kimberly
Kimberly, viaje de 2 noches entre amigos
Opinión verificada de un huésped de Hoteles.com
