For starters, I had such high expectations. The lobby looked cool, counter staff was bothered by previous guests checking in and assumed we had the same issues or concerns. Anyways, went to the room and neither key worked for a while, then one of them allowed us entry. Entered the room; it was clean. Our 7-year-old daughter was excited, which was a plus. Our home had a power outage, so we needed the room for one night. Additionally, we had a funeral for my husband's Uncle earlier that day. Laid down about 12 am to be awakened at 1 am by, people tampering with our door handle and jiggling it. I looked out the peephole to see a couple of young ladies twerking and dancing. I laughed that off and laid back down. Next we hear doors banging, running up and down the hallways, and loud slamming of doors. That woke my husband! He went to the front desk to complain. The same gentleman who checked us in stated he was dealing with another issue, wrote down the room number, and said he'd deal with it afterwards. Cool. But the sounds continued for a while. We checked out at 8 am, mentioned it to the new shift, she took the time to receive our report and document it. She could not find anything from the gentleman who received the concern. I didn't collect her name, but tell HER.... THANK YOU FOR BEING A VALUABLE EMPLOYEE AND PERSON !!!