Hyatt Regency Kuantan Resort

This is only my personal experience. We went a few 5star hotel, however this hotel doesn’t meet my expectation. Maybe am not so lucky coz the house keeping not done his job as should be. My complaint is more on house keeping staff, up to 4.30pm.. nobody clean up our room until am complain. Breakfast just ok. Can improve everyday serve the same menu. So inconvenient coz we have to wait long queue fr having our bfast. Understood due to Covid 19, but can be improved, they need to do something for those with children. Maybe can prioritize or do different lane fr guest with children especially with kids below 5yrs old. Overall just ok

All good except the car parking facilities are inadequate

Pleasant stay at this hotel. Recommended to everyone travelling to Kuantan. Will definitely return again soon!

The room is super clean, aircon super cold!

Always love Hyatt Kuantan for the beach-front rooms, just 100 metres away from the waves. The front desk staff (Cik Ashieken) was very helpful and managed to find us the room that we wanted. Thank u!! However, i find the breakfast buffet spread was so-so and i think quality has dropped a bit as compared to my previous visit. But we will come again!!

This was our 1st family trip to Kuantan, was somewhat dissapointed with certain areas of the hotel, where I believe can be improved. Hotel was generally dated, the room that we stayed in was dusty and moldy. There are not much activities besides swimming in the nicely heated pool (where pool was quite crowded due to limited choice of activities) and playing on the beautiful clean sandy beach. Sad to say when I check with the concierge and front desk staff about what activities or happenings around the hotel and Kuantan itself, I was surprised that they were clueless about recommending anything. Their respond was, "nothing, no activities in the hotel or around Kuantan." Breakfast buffet are basic, somewhat tasteless, not much to be offered due to Covid restrictions, however, I would suggest to have minimal choice of food and really tasty ones, to prevent food wastage (if food are not good), and include more healthy salads, whole fruits choices rather overnight looking soggy cut fruits, and perhaps some local Kuantan delights for those 1st time visiting Kuantan would be highly appreciated. Despite all the above, I would commend on overall warm and welcoming services extended to us from the staffs from front desk checkins, restaurant, gym, pool & housekeeping, they are well mannered and I believe they are doing they job well. Hope the Hotel General Manager will look into this, to increase the overall quality of Malaysian hotel reputation. Thank you.

Nice stay with friendly staff

Check-in was fast, no porter to un-load the baggage from the car and send them over to the room. Limited food variety for breakfast and dinner at Italian Bistro.

Recommend strongly to couple/family. Very clean and beautiful beach and view.

Superb location and wonderful breakfast experience overlooking the sea and beach. For the room, shud consider having a mirror as it is troublesome going to the restroom. No hanger in the restroom as well. Also a small rug to warm the bare feet as not comfortable to wear slippers all the time. Lastly, insufficient parking.