---Bed in 519 was too old, indentations where too many people had slept gave me a terrible night's sleep, and a backache I am still working out. Worst bed I have slept in, in years.
---Called the Guest Assistance line several times, at several points, with no response(s) at all.
---I wanted ice. Since Guest Assistance did not respond to let me know where the ice room was, I went down to the front desk. When the Desk Clerk came to the desk from the office she informed me that in the future, ice was located at xxx. I said I called Guest Assistance to find that out with no response. She said "Well, I am busy".