2/10 Mediocre
19 de diciembre de 2024
How you respond makes all the difference
There was a power cut about 9pm, luckily after we’d finished our meal. There were emergency lights to get to the room and 1 bright one inside (which stopped me from sleeping). That switched off at 1.30am. Had to shower by phone torch light and the temperature was only just bearable. No electric, so couldn’t dry my hair or have a coffee. Had to leave early to find a cafe to get breakfast before meeting a client. I appreciate things are not always under our control.
I realised the next morning I’d left all my toiletries in the shower cubicle. I tried calling but didn’t ring. I emailed and got no response. 5 days later I rang and actually got through. They said toiletries cannot be posted as it’s liquid. They then said they’d check that they’d been found. I got put through to the manager who was stroppy. Said the power had only just been restored and was the reason they’d not responded to my email as they’d not had access. She said someone was calling everyone affected to discuss recompense but still waiting for that call. They were going to check the toiletries but then told house keeping throw them in the bin immediately. Things go wrong but how it is responded to is what counts.
Linda
Linda, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com
