As others have said, it is an odd check-in experience. Your in a lobby with vending machines and an ATM, and do an automated check in that was straight forward and delivers your keys. The entrance is on the left side of the building outside the lobby, and you do have to climb a flight of stairs to the rooms. The place feels totally empty. But the room is clean as can be, has all the essentials, storage, windows that open for fresh air and a nice shower. And you're staying inside the Rothenberg wall! In the morning you go downstairs and see other travelers and have a lovely buffet breakfast and made to order eggs. The woman who maintains the buffet is kind and helpful, and suddenly the hotel is a welcoming place! The housekeeper was also pleasant.