2/10 Mediocre
20 de enero de 2025
Never left the lobby
I've been using hotels.com for a while now this is not the first problem I've had. Set up a room for the night using my hotels.com gift card. Long story short this hotel does not and will not accept the hotels.com gift card however the app claims that it does and allowed me to rent the room with the gift card. I wasted over an hour in the lobby talking to the manager is very disgruntled wife multiple hotel.com Representatives over the internet and over the phone. In the end hotels.com refunded me my gift card amount for the room however that will not go back onto my car for 7 to 15 business days then they told me I could rent the room for $15 more than I had already paid for it but I could only pay for cash and hotels.com said that they would reimburse the difference. There is not a Chase Bank out by that hotel and I wasn't going to pull cash so I left and went to a different Hotel. I made it very clear to each representative from hotels.com to please remove that hotel from the selection that claims it accepts their gift cards. So far on the app it still shows that hotel will accept the gift card. I was exhausted and was not happy about wasting just over an hour standing in a Lobby that does not have any sort of chair or couch to sit down and wait on while the hotel.com Representatives continuously ask me to be patient and wait
Timothy
Timothy, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com