6/10 Bueno
13 de marzo de 2025
Most likely won't be staying again....
The stay wasn't as good as we thought it was going to be. Coming in it looks alright. Certain parts of the hotel look like it's still under construction, like the pool. which is fine. Things didn't start to bother me until we got to the room; Towels were ALL stained. all of them. even the replacement towels. Comforter....stained. There was a smushed ladybug in between the comforters and other bedding. Floor was really dirty. and the free breakfast....a lot of the options looked days old, very little options, and overall just not good. Mind you, we were upgraded to a "newly renovated" room (even before we saw the room we initially booked) so it was all very shocking and frustrating when we walked in to said room. then the customer service was 50/50. The wait for someone to be at the front desk was almost 20 min. But i will say that once they did get there, they were very nice.
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