⭐️ 1-Star Review – Kahler Grand Hotel ⭐️
I spent $172 on the room + $25 for parking and this stay was a nightmare from start to finish. I was in Rochester for Mayo Clinic treatment and informed the staff of my disabilities (PPPD, PTSD, severe anxiety). Instead of being accommodating, my experience left me more stressed and exhausted before an important medical appointment.
Issues I experienced:
1. Check-in Disaster – My reservation was misplaced for over 20 minutes. Staff insisted I booked at a sister hotel before finally finding it.
2. Poor Navigation & Signage – Was told to park in the garage but given no direction. First elevator was “employees only,” with no signs, and hallways had no clear guidance.
3. Room #1 – No working A/C (room was unbearably hot). Shower only had ice-cold water.
4. Room #2 – Same issue: no hot water even after running it for several minutes.
5. Management Failure – I asked for a manager, was promised a call back within an hour, and never received one.
6. No Compensation – Despite repeated failures, I wasn’t offered a refund, credit, waived parking, or any gesture to make things right.
⚠️ Impact: As a disabled guest traveling for medical care, these failures left me anxious, stressed, and sleepless. The lack of care, accountability, and basic function (like hot water!) is completely unacceptable.
Bottom Line: This hotel is outdated, poorly managed, and not guest-focused — especially for those coming to Mayo Clinic for treatment.