Hotels in Santurce

"Stay was fine with the exception of being caught offguard by maintenance randomly changing the battery to my door lock without announcing themselves. It’s startling to hear someone at your door & peek out to see them knelt down messing with the lock to your room—a simple knock to inform me would have helped. I even called downstairs to verify to be sure. Front desk was polite and accommodating. Room was fairly clean but finding stray hairs throughout room & bath was off putting. Though property is in walking distance of the beach, the pool could be upgraded and made much larger. "

"The beach was wonderful and we had a great view "

"I checked in a day late due to wanting an extra day at our bnb. I attempted to call the hotel several times to inform them of this to no avail. It would just ring then hang up i did this several times from morning into the night at which time I reached out to Expedia who was able to assist me in getting ahold of them via email. Once I was able to talk to them it was great they assured they would hold my reservation. No refund was offered which I didn't expect but I thought moving my reservation a day out would have been a possibility but when I asked it was declined because "i booked with a third party" made no sense to me but whatever. The worst thing about the hotel wasn't the tiny room or the fact that our sink had body wash and our shower had the hand wash which no one was able to change when I asked. It was the fact that the entire top of the shower in room 205 is covered in black mold. The hotel was in a great location and I would stay again if they fixed the mold issues. Too pricey to deal with those sort of problems! The restaurant we shared some of everything and none of it was necessarily good. Much better food right the down the street. Tyzans is a must! All in all it wasn't terrible but it was not worth it. The fact that Noone answered the phone then entire time we were there, and the front desk was of no assistance with the mold or soap issues just made me see the hotel as unprofessional. Again the location is great, views are beautiful. But the room is small!"

"Our stay at this beautiful waterfront hotel was absolutely wonderful. The property was clean, cozy, and very welcoming from the moment we arrived. The check-in process was smooth and effortless. And the room… absolutely stunning! The ocean view was breathtaking, the bed and sheets were incredibly comfortable, and everything was spotless with a fresh, pleasant scent throughout the room. The location is another huge plus — walking distance to many great spots, restaurants, and attractions. The bar also deserves a mention for its delicious cocktails and relaxing atmosphere. The only negative comment would be that the shower hose was broken, which could use some attention. Other than that, everything was excellent. Highly recommended for anyone looking for a comfortable and enjoyable waterfront stay!"

"I’ve stayed three times now. Never disappoints. Excellent facilities. "

"Breakfast fresh, excellent service . Jalexis was really sweet and nice to us. beach towels available for used which saved our trip. Loved it overall"

"From check in to the staff and the pool all was great "

"Our stay at this hotel was a very comfortable one. We were given coupons for discounts on our dinner as well as free breakfast the next morning. The meals were tasty. "

"Excelente ubicación, le doy 10 en limpieza. Facilidades excelentes también. "