2/10 Malo
19 ago. 2025
Deceptive photos; bait and switch, argumentative
Disappointing, belligerent reception staff. We chose this property because the photos of the bathroom showed a hand held shower head and large shower area - important to us for showering our toddler. However, the room we got had a fixed shower head and a shower about half the size as shown in the photo.
I provided this feedback to the person at reception (at Borry's) and instead of an apology, she blamed me, saying "unless I mentioned it, they have no way of knowing". I was in disbelief, and said, "you didn't advertise your photos were deceptive, so how would I know to tell you"?
She then escalated things and kept arguing and justifying, saying the rooms are being renovated, and there are separate photos for each room (no, this is false, the photos show only the renovated rooms and there is only one type of room) and the room I was given had not been renovated. So she basically admitted their bait and switch, showing the renovated bathroom in the photos and giving me something else. I have uploaded photos showing the listing and the actual.
She would have continued on until I said "I didn't come here to argue."
A simple apology would have been the ethical thing to do - instead it's amazing how some people are so self righteous they have to blame and argue. Everyone else on the island was lovely, just this person choosing to blame the customer. There's no doubt in my mind they broke ACCC laws here and are just deceptive.
Cliente verificado
Se hospedó 4 noches con familiares
Opinión verificada de un huésped de Hoteles.com
