8/10 Muy bueno
21 de abril de 2025
Decent, wirh some shortcomings
Decent modern hotel with some shortcomings. They had closed the main restaurant while we were there (without prior notice) and the other restaurant had a limited menu and felt short staffed (it also had a door that would not close properly and so was full of mosquitoes). Overall the food in this hotel was quite disappointing and service was spotty. A notable exception was the concierge service—very professional and helpful, always went the extra mile. Really top knotch concierge.
Rooms are spacious and have nice views, and beds are comfortable. I was disappointed by the stains on the carpeting and there was a somewhat weird odor in the hallways—possibly a poor choice of air freshener but it smelled like mold or something stale.
You may end up here anyway bc Kigali’s high end options are somewhat limited (and this is among the best) but be aware of these shortcomings. Might especially be worth checking if their restaurant is open.
Cliente verificado
Viaje de negocios de 6 noches
Opinión verificada de un huésped de Hoteles.com