We booked a stay at El Rancho to break up a drive. Having camped for days we were excited to have a hot shower, safe place to stay and comfy bed. Unfortunately our stay at El Rancho left much to be desired. The motel made us check in at another motel - this really needs to be made clear in the initial booking - we were told to leave the site and come back again at check in and at check in the key wasn't there for the room (someone handed it to us from a car?) their were no staff onsite, the area felt very unsafe, and two female staff I interacted with were very rude. The motel is listed as pet friendly yet fails to allow payment for a pet online. Had this been approached better I would not have had an issue paying the additional amount but instead felt attacked but the above mentioned staff in the car. All of this would have been acceptable had the room not at the following issues - hygiene. There was no soap, the shower is covered in black mold, the sink was blocked with food from a previous guest, food spilled in the fridge and microwave, bugs in the bathroom and the floor was dirty when the towels were lifted off them. Overall the stay was not great. I would not recommend.
Although the gentleman who checked
me in at Tres Motel was lovely and super helpful - supporting when his colleagues were lacking. His service skills and kindness really shone. I believe he is also the handyman. Lovely man.
