Palais Faraj Suites & Spa

The general manager and the front desk staff are the best. Their service is wonderful.

When we arrived the guy at the check in gave us other rooms than ours, so the sales manager explain this to us saying it was just one of our 2 rooms. Next morning at the front desk they told us they are both. I explained them this wasn’t what last night this man had told us, he came and was disrespectful, arrogant and grouse. So I decided to leave the hotel and stay at Sahrai Hotel which is new and wonderful. The hotel is too expensive for this type of terrible experience and unclean. As you can see I travel a lot and keep a standard, this hotel is one of the worst I have been in.

Hotel location, facilities and staff are simply amazing. The hotel itself is so beautiful with numerous gardens and fountains. You feel like you are indeed in a royal palace. The staff is also 5 stars. We ate at L'Amandier restaurant and the food and service was just excellent. My husband had the unfortunate event of getting a kidney stone during out stay. He got terrible pain very late into the night. The staff quickly reached our to their resident doctor who saw my husband in our room within 20 minutes of our call. A staff member extended his shift to help us translate and even arranged with the doctor to have the medicines delivered to the hotel. They even treated us as family by loaning us cash as we didn't have enough Dirhams in hand to make the payments. They really treated us like family.

Everything was perfect. One of the best places I have ever stayed. The Riad was magnificent, each room on the main level was unique and beautifully handcrafted. The breakfasts were delicious and generous. The staff made sure everything was just right. The room was spotless and incredibly doctors and comfortable. I LOVED every second at the Riad.

One of the nicest hotels I have stayed in. The rooms, decor and staff were amazing.

Property is lovely, both public areas and rooms. Restaurant is good, both for breakfast and dinner . Location is good. We had one poor experience where hotel recommended a restaurant in Médina and told us it would be easy to get there either by their driver or taxi. After we waited 45 minutes they told us we needed to hire a car for $30. Restaurant was very mediocre, near empty and expensive. I felt we had been set up to give business to a place that needed it. When I told hotel manager, he was quite indifferent. Reflected badly on hotel and their service ethic.

I love to come back again. The property has fantastic view

Beautiful hotel in Fes. Veritable oasis from the hustle and bustle.

The building was beautiful, with a lot of detailed artwork throughout. The courtyard is beautiful. We received an upgrade and had a magnificent and spacious room. I would have preferred a room that overlooked the courtyard instead of just the edge of it but I'm not complaining. Everything was beatiful and gracious.