8/10 Muy bueno
31 de julio de 2025
Birthday Celebration / Bad experience
Taking into account Rixos name, it does not meet the expectations.
Everything is good but not perfect and always there is something missing.
Starting from the Bungalow, the location and sight is amazing but there is no outdoor setting area for us like other and they said (sorry because other Bungalows are occupied and no enough sitting areas!!!).
Inside the Bungalow, no coffee machine and just regular tea bags and instant coffee bags. The Bungalow was for 4 persons but all the sets were for 2 only.
The Turquoise Restaurant was another disaster, very nice location and setting area but very bad and late service, very bad food presentation, and very bad orders (Pizza missing ingredients, cold food, wrong orders, ...etc) and many guests were fighting with the stuff for that.
Although Our breakfast is included, we preferred to have it at the Bungalow to avoid another bad experience with the restaurant. Of course, there should be something not perfect. The orange juice that claimed to be Fresh is just a powdered juice with water. The butter and Jam were missing. We did not bother ourselves even to report that.
So, in conclusion, it is just good. it is not what you expect when you go to places like Rixos. You will not feel the luxury in that place.
Osama
Osama, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
