2/10 Mediocre
13 de septiembre de 2025
STAY AWAY FROM THIS THIEF OF A “HOTEL”!
They took my reservation, charged my credit card and never gave me the check-in instructions.
This property does not have front desk. Unlike all other properties with similar arrangements in my experience, where they contact you with the check-in information, this one requires that YOU contact them.
The day before I was supposed to stay I sent them a message requesting the check-in instructions; they did not respond. The day I was supposed to stay I sent them three more messages and called three times; they never responded. I went to the property; the door was locked and nobody was around.
So that was it: They took my money and then simply ignored me.
I asked for hotels.com’s help for a refund. The property seemed to ignore them as well; hotels.com tried to contact them multiple times to no avail. After 48 hours, I was informed that they had refused any refund, as it was a non-refundable reservation.
I insisted; I provided screenshots of my messages/calls, picture of the property and the time of my visit. Finally, after 72 hours, I got my refund.
I am not sure if the refund was from the property or from hotels.com. I never heard anything from the property. Meanwhile, I received several apologies from hotels.com, but it was not their fault.
Don’t let them steal from you! Oh, also, from what I saw, this place is a total dump, located in an area that used to be an illegal settlement/slum, hence the dilapidated and unfriendly atmosphere.
Wahjudi
Wahjudi, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
