2/10 Mediocre
22 de marzo de 2026
My hotel stay was canceled by Residence Inn because after being given 3 different rooms, they all had dead bug over the pull out beds, so the hotel canceled my reservation and told my daughter and i to leave at 10/1030pm after we drove 9hours and 45 minutes to come stay for my mother's birthday party. The gave no alternative accommodations and told me I had to contact Hotels.com to get my money back. Hotels.com advised they would be issuing a refund as after speaking with the front desk person, it was acknowledged that the rooms provided to me had dead bugs on the mattress. To add insult to injury 2 woman over 500+ miles from home kicked out in the dark at a late hour, I see they have put a hold on my debit card today, 3/22 for no reason since you kicked me out. I wouldn't recommend anyone staying and if you stay anyway, check your room thoroughly.
Jah-Mahl
Jah-Mahl, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
