Extremely Disappointing Stay, Not What You Expect From a Luxury Hotel.
Our recent stay at the Château in Mont-Tremblant during Christmas vacation was an absolute disaster from beginning to end.
At check-in, we were told to choose one single day during our weeklong stay for housekeeping service. We selected a day, only to later be told,after that day came and went,that there would be no cleaning service at all. Not once during our entire stay was our room cleaned.
We were instructed to retrieve our own towels daily, along with toilet paper. To make matters worse, when we checked in, the toilet paper roll in our bathroom was already used and nearly finished, with a sticker placed on it—implying we were expected to continue using it. I have never, in any hotel, experienced being welcomed with a used toilet paper roll.
We stayed in a family suite for six people, which made the situation even more unacceptable. The toilets repeatedly clogged, and each time we had to track someone down to come unclog them. Six people, clogged plumbing, zero cleaning, and no basic service,during peak winter holiday season.
This was not an isolated issue. Many guests during that week were visibly upset and expressing similar frustrations. The staff would acknowledge concerns in the moment but never followed through—no towels delivered, no check-ins, no solutions.