4/10 Fair
Dec 19, 2024
Room service disaster.
Traveling with baby & toddler one night stay. Booked in advance and check in to room perfect. Bed comfy and good location. Eveing meal I ordered room service as would be easier on an app which seemed fine. When food was ready I got phoned to room saying order was ready to come and collect it. So I checked app and I had selected room service and also was charged room service fee. I went down to “collect” our food the bar man said I need to pay for food and “ his system wasn’t showing payment” thankfully I had proof of payment on my phone. My meals then were sat on the bar uncovered I asked for ketchup for the kids meal and I was told they had none it ran out which i found strange. I then asked for the drinks i ordered and again was questioned rudely by a girl. I was looking at the tray wondering how in the name of god I would carry our food upstairs when an offer to bring it up came from a girl. The journey to the room food wasn’t even cover with tin foil which I thought was really disgusting and when we got to room the lady accidentally spilled coke all over the dining tray. She did kindly offer another one but I refused. The food was very underwhelming i order beef and it was swimming in gravy and honestly the splash of coke that fell into my dish probably added flavour! I would highly recommend to avoid in room dining option as it does not exist. thought I have just paid €45 for adult meal and kids meal it was horrendous experience. Use just eat app next time.
Ann Marie
Ann Marie, 1-night family trip
Verified Hoteles.com guest review
