When we got into the room, my wife took off the bedding to check for bedbugs.
They use mattress covers that only partially cover the mattress in the centre, with elastic corner pieces. My wife found bugs, and black hairs on it.
She took photos, and the lady at the desk noticed that one looked like a bug with larvae.
She sent them to the Manager, and we were told they had no other rooms, but someone could vacuum and change the bedding.
We said that we weren’t staying there under any circumstances.
We drive from London Ontario for the holiday, and after such a long drive, this was the last thing we needed. They talked about some type of compensation…whatever that was we heard nothing. We thought the Manager would call us directly, we received no call.
They’re doing construction, so it was messy.
We ended up staying at Tru By Hilton, which was amazing. Unfortunately for us, our 2 night stay cost more money than we anticipated.