This hotel has given us many good stays. It was immensely busy with a lot of customers. But approaching the counter to get our room key had no line, there was no one behind it. It took about ten minutes before someone arrived to check us in. We understand. It’s busy.
Over long travel, we didn’t question her wording over the room we booked (1 suite 2 beds), and went to our room. We ended using up in a king sized suite, and went to the counter to ask about it. Less than ten minutes from going to the room, checking it out, and looking back at what we had requested.
This time, there was a person waiting at the counter for assistance, but no one there to help. I waited about seven minutes before walking away, ready to just deal with the room.
As for sleeping, the pullout was fine, a little off that the sleeping room had its door removed, and an outlet looked less safe with what appeared to be scorch-marks.
Most likely will stay here again, but may call to confirm room desired.