This hotel management fails to honor Expedia reservations. Despite reserve several months in advance and maintaining regular contact with them via Whatsapp chat, upon arrival, they sold our Pyramid VIEW reserved rooms and claimed they had no availability in the middle of the night. After a two hour wait, we were offered a room in a different hotel, which is being under construction, no lights, that rushed us to check out early morning. There was no front desk, and we encountered another couple facing a similar situation in the middle of the night. Staff members mentioned that manager, claiming to be the manager, frequently engages in such practices. Similar past situations by the manager confirmed by the staff and they see this as a matter of offering apologies and full refunds, without addressing the inconvenience caused.