The hotel has been recently renovated, so all is very new. The staff was extremely kind and caring. They went out of their way to make us feel comfortable. We had a tour one day and we had to leave at 4 am. They made breakfast sandwiches just for us. The breakfast was very nice, eggs, sausage, pancakes, fruits, cereal, and more. The location was about 5 min walk from the Plaza de Armas, so you can walk pretty much everywhere. The room had a nice heater which apparently is not standard on other hotels.