4/10 Fair
Jan 17, 2025
Not the safest building
Despite emailing to confirm a late check in and being told it was fine I arrived in Auckland at 04.15 to receive a message saying I hadn’t sent ID (which I was not told when I reconfirmed my late arrival via email a few days before). The French receptionist wasn’t welcoming, I felt guilty even asking questions.
My main complaint is the lift and emergency exits. The lift takes a long time to move and often doesn’t stop in order of who has pressed their floor button (which was annoying), I tried to use the staircase and noticed nearly all the emergency doors were locked - what if there was a fire? All you have if a dodgy lift to wait in.
The room done the job, shower and toilets too, clean and quiet. But the building needs to be made more safe for everyone there- guests & staff included.
Verified traveler
2-night trip
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