Torfaen Hotels

"I was in Cardiff for a competition and so only used the room and no other facilities. It was lovely and clean, the toiletries were lovely but it was incredibly hot. Also a couple of biscuits would have been nice with the room refreshments. My husband checked us in and said the staff were all efficient and lovely."

"Nice clean room. Lovely receptionist who was very helpful."

"Room was nice but the aircon wasn't working in the hotel. Our room was so hot it was uncomfortable and struggled to sleep even with the fan on. We had a late Hyrox on Friday night so checked the website which said we could book a table for dinner up to 10pm with food served until 11pm. Arrived at 9:55pm and were told we couldn't order food unless it was for room service. As our room was so hot, there was no way we could eat there. Ended up walking around Cardiff at 10pm trying to find some dinner which wasn't ideal."

"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "

"Great hotel Comfy bed Clean Great products in room"

"No towels in the room. Shower had one temp. "

"The lady that checked us in was such a lovely lady (i think her name was Donna) so friendly, absolute pleasure to meet her. Bed was really comfy and breakfast was good. Management, you need to look after staff like her, she is a real asset. "

"Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water"

"Check in was easy and the reception staff said let them know if I needed anything. I wanted green teabags and asked for them over 2 days about 4 times. Eventually, Georgia, the reception supervisor, put them in the room herself, so I had them for my last evening…… I’d asked for a walk-in shower but the water was lukewarm, and, although they said it had been fixed, it hadn’t, so two disappointing showers in 2 days! The room was clean but the floor was a bit gritty (I was barefoot as I don’t wear shoes indoors) but otherwise a corporate room, plenty of space and adequate lighting and quite nice biscuits. I can’t understand why quality hotels only offer instant coffee in the rooms though! After checkout, while I was waiting to leave for my train, Georgia very kindly found me a nice place to sit. Would I stay there again? Not sure, but it is a few mins walk from the National Museum of Wales, which is why I chose it."