Hotels in Surquillo

"I had a very late check-in and later had to request a room change due to a strong unpleasant odor in the first room. We were moved to another room, which smelled better, but I found the bathtub revolting, with significant mold along the bath seal. The sink constantly flooded because of the old-fashioned double taps (one for hot, one for cold water). The bidet was broken and leaked water onto the floor. The exterior of the hotel, particularly on the balcony side, looked very dirty. They should consider hiring professionals to clean the outside of the building periodically. The TV options in English were extremely limited or non-existent, which was very frustrating. The hotel provides one complimentary bottle of water per guest per day, but on a few occasions, we had a “Do Not Disturb” sign on the door, but we were still denied water for those days. This forced us to buy water from a grocery store, which felt unnecessarily petty on the part of the reception staff. Overall, the staff is very nice but the hotel has serious issues with cleanliness, maintenance, and service that need attention."

"Did not use the spa or pool"

"Staff attention and service outstanding "

"Great people on staff "

"It was really nice I would go again very clean and service was great "

"Great staff, location and property "

"Make thermostats in room easier to use"

"Wife and I stayed for our anniversary. We received complimentary drinks + dessert, decorations in room and at the restaurant, and generally exceptional hospitality overall. "

"The check in was effortless and quick, once I provided my IHG membership number I was thanked for being a member. The room was spacious, clean with a large bathroom and a shower that had great pressure and hot water. We had dinner in the restaurant which was fabulous and the breakfast was varied and delicious offering a variety of fruit, breads, meats, cheese and a couple of hot dishes. We were offered eggs to order but were happy with what was on offer. The staff at the hotel was wonderful, everyone wanted to ensure that we were properly serviced. We took the shuttle to the airport which left promptly at 8:30 and the driver helped us with our luggage. A very positive experience and we would definitely return."