6/10 Bueno
24 de febrero de 2024
Poor facilities in rooms (short version)
The restaurant was the best experience of our stay
George, the waiter at the restaurant gave me a wonderful service during breakfast each day, and i made sure he knew i appreciated his service.
Details
1. The air-conditioning system not functioning as it should.
2. Shower was totally broken. They was dual shower heads in the bathroom. The fixed shower head that is supposed to "rain on you" had a crack on the side, so the water was just coming out thru the cracked area. And the handheld one was missing the shower head holder.
3. The refrigerator was not cooling anything. It was basically room temperature. I was told it was normal when i asked.
4. Lights out on my floor that no one noticed for several hours. This led to our food going bad in the fridge. I had been out the whole day. This led to the manager suggesting a room change.
After change of room:
1. The door to the bathroom would not close because somehow, the door frame was smaller than the door itself. So i had to use one of the small towels. Tied it to the door handle and the towel hanger, in order to keep the door closed.
Conclusion:
Mendiata has the potential of becoming every guest's dream, if issues like what i have mentioned are fixed, and also if rooms are checked thoroughly before arrival of new guests. The rooms are nice and very spacious, and also comfortable in general.
Same applies to the outer / pool area. It has the potential, but pool does not look clean.
Gabriel
Gabriel, viaje de 5 noches
Opinión verificada de un huésped de Hoteles.com
