I chose Suarga Padang Padang for its beautiful design and eco-friendly ethos, and while the service from the staff was warm and responsive, my overall experience was deeply disappointing.
On our very first night, we encountered a severe roach infestation in our room — we found at least 10 roaches, which was shocking and unacceptable for a hotel in this price range. We immediately contacted the front desk, and to their credit, they responded quickly and attempted to fumigate the room. However, the infestation was so extensive that it was impossible to relax or sleep that night.
Despite the property’s unique appeal and the staff’s efforts, the presence of roaches completely undermined our stay. For such a premium rate, I expected a clean and restful environment — not a sleepless night and a pest problem. The only compensation offered was a couple of complimentary cocktails, which felt insufficient after such a disturbing experience.
I genuinely wanted to love this place, but cleanliness is non-negotiable. Until this issue is properly addressed, I cannot recommend Suarga to other travelers.