We stayed at this property from 11/19-11/26. The front desk was always pleasant and helpful. Check-in was simple. The tiles in the bathroom directly in front of the sink were all cracked and moved as you stepped on them. We notified the front desk and she said she would send maintenance. I am not sure if they ever came because the tiles were still moving. We were advised that if you stayed for 5 days or more, they do a complimentary refresh. On our 5th day, we inquired about the refresh and were told by the front desk that they would send someone. When we arrived back that evening, no one had been to our room to clean. My boyfriend went to the front desk the next morning to let them know, and the housekeeper happened to be standing next to him and told him she would take care of it and was going to our room, right now. We returned that evening and once again, our room was not clean. The next morning, we advised the front desk we needed our room clean and this was now the third time requesting it. At this point, our garbage cans were overflowing, and we had pile of used towels in our room. The woman at the front desk provided us with the names of the front desk manager and offered us a garbage bag to empty our own garbage cans. We were advised there was no general manager at the property. We never had a room clean the entire week we stayed, very disappointed in this hotel.