4/10 Regular
4 de mayo de 2025
Not happy!
After paying £150 for a room with a sea view. On arrival we were told we were giving a room with a balcony.
We were happy to hear this but once we entered the room it was so so small and very claustrophobic!
The bed was extremely small.
My partner is 8 months pregnant, there was barely any room to swing a cat so I went to reception and ask if we could move room, we have already checked online and we knew there was rooms empty.
To this we were told we would have to pay £35 extra to upgrade to a bigger room, we had no option other than to do it because it was no possible to stay in the room we had been provided with.
I think the customer service was really poor in this case, they could have done better to help accommodate a heavily pregnant lady.
Word of warning if booking, ask not to be given the room with the balcony.
Even when we did move the bed was very uncomfortable, the mattress was far too soft and could feel springs and some sort of board down the middle.
I wouldn’t say here again.
Jeffrey
Jeffrey, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com